TERMS AND CONDITIONS OF SALE AND ACCEPTANCE
1. CBD Online Store (CBD.CAT)
As established by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. Our online store is aimed at individual consumers or companies, and for direct consumption or the people that the client authorizes for this purpose. Are excluded for use and purchase in the online store: modern or traditional distribution, central purchasing and any other natural or legal person whose purchase goal is not other than self-consumption.
Users of our online store must be of legal age and have the legal capacity to link to the Purchase Conditions of the same. The access and use of the same supposes the express acceptance of the same ones.
Our online store is managed by:
Ptge. Mimoses 32
08394 Sant Vicenç de Montalt (Barcelona, Spain)
2. CUSTOMER SERVICE
For any incident, claim or to exercise of your rights, contact our Customer Service, by:
3. GENERAL CONDITIONS OF SALE AND ACCEPTANCE
Regulate the relationships between users and / or customers who buy the products offered through the online store and CBD.CAT.
The use and / or purchase in the online store by the user and / or customer implies the express, full and unreserved acceptance of the entire General Conditions of Purchase.
CBD.CAT reserves the right to modify, eliminate or suspend, and unilaterally and without prior notice, the content, conditions of use and configuration of the online store, informing users and / or customers to the extent that it is possible.
4. BUYING PROCESS
Registration on the web
When registering as a user in the online store, the registered member will receive an e-mail confirming their registration and their username. CBD.CAT reserves the right of non-admission or cancellation of these records.
The user can select the products that the web shows and the number of units that he wants. This information is reflected in the “shopping cart”, where you can modify the units of the selected product packs and delete them as well.
To formalize the purchase, it is necessary to enter the payment information (credit card, Paypal or wire transfer). In any case these data are stored by CBD.CAT. The payment is made in the respective websites of the payment entities. In the case of payment by credit or debit card, these data are being provided to the payment gateway of the ING Direct Bank. In the case of payment by Paypal, the entire process of providing data for payment and acceptance is formalized through the web of this entity.
Orders are registered in the private area of the user, and can be consulted whenever the user has accessed his account, prior to the start of the purchase process or during it.
Products, Currency, Taxes and Prices
In accordance with current legislation, all purchases from our website will be subject to value added tax (VAT). The applicable rate will be the legally valid at all times. All prices are shown in euros (€) and should be considered as the final price to be paid by the customer.
The prices indicated correspond to the value of each of the products presented. CBD.CAT reserves the right to modify them unilaterally and without prior notice.
The presentation of the products, description of content, additional information and images are not constitutive of contract, that is, they are merely informative. CBD.CAT reserves the right to change any of the products that the website shows, for reasons of availability, production or quality, replacing it with another of the same type or higher quality. In these cases CBD.CAT will inform the clients of the changes made as far as possible.
The following payment methods are offered:
– Credit or debit card (VISA, MASTERCARD OR MAESTRO) through an electronic commerce payment gateway with the certified secure server according to the security protocol that ING Direct Bank has. Therefore, CBD.CAT does not manage or collect data from the credit / debit card of the customers of the online store.
– Paypal. This is a very popular, safe and free payment system for the user. If you do not have an account you must request one online. To register follow the steps specified in the following link: www.paypal.com.
5. SHIPPING COSTS
The shipping costs for purchases made in the online store will be indicated during the purchase process. In any case, if you do not agree, it is enough not to finish the process. In case of any discrepancy you can contact us at: firstname.lastname@example.org.
6. DELIVERY: TYPES, PLACES AND POSSIBLE ISSUES
Delivery can be made at the address you choose, deliveries to post office boxes are not allowed. The delivery of orders will be delivered by a logistics operator within normal working hours. If there is no one at this address when the logistics operator occurs, it will leave you a note and your customer service department will try to contact you to arrange a new delivery.
The usual delivery time will be between 48 and 72 working hours after the formalization of the order. This period may increase in case of customs procedures or other circumstances derived from geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers, etc. as well as any other imputable to the logistics operator in charge of the delivery of the product. We are not responsible for any delays that may arise from any of the reasons mentioned above. Some countries have import regulations that delay the transport of products based on hemp. We hope that soon everyone will know and understand CBD Hemp solutions to be more flexible in this regard. For our part, you will be notified immediately if an inspection of your postal service or if customs delays your package.
In Greece it takes about 10 days for the product to arrive. With express delivery – 2 days. Norway, Australia, Canada, Iceland, Greenland, New Zealand, Thailand, Russia – please estimate 3-4 weeks as the additional delivery time due to increased security measures at border crossings.
If at the time of delivery the packaging of the order is damaged, you will have to open the package in the presence of the logistics operator to verify the status of the products. If damages are observed, you must detail them on the delivery note and contact us as soon as possible so that we can repair or replace at no cost for you all those items that have been damaged or lost during transport.
Once delivered the order, will become part of your property and therefore, all damages that may arise will be your responsibility
7. WITHDRAWAL AND RETURNS
If at the time of delivery the packaging of the order is damaged or the product arrives in poor condition, the customer must indicate it on the delivery note of the carrier and call within 48 hours after receipt, to our information and assistance number to the customer telf.: +34 93.576.88.98, or communicate this circumstance via email to: email@example.com. We recommend attaching a photo of the product and packaging. The right of return is therefore limited to a maximum of 48 hours on reception.
CBD.CAT will replace the products in poor condition, once verified, that this circumstance concerns causes attributable to this company. The products to be returned must be complete and inside the packages in which they have been delivered. Product returns will not be accepted in different circumstances.
8. APPLICABLE LEGISLATION
Any dispute arising from the purchase of products through this website will be subject to Spanish legislation and the competent jurisdictional bodies determined by law and, additionally, by the Courts and Tribunals of the city of Barcelona.
The processing of personal data and the sending of communications by electronic means are adjusted to the regulations established in the Organic Law 15 / 1999,13 of December, on the Protection of Personal Data (BOE 12/14/1999, hereinafter LOPD ) and in Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (BOE 12/07/2002).
Personal Data Protection
CBD.CAT guarantees full compliance with the rules of Protection of Personal Data, and thus, in accordance with Article 5 of the LOPD informs about its policy of protection of personal data in order for users of CBD.CAT to expressly, freely and voluntarily decide if they wish to provide CBD.CAT with the personal information requested on the website, when making any inquiry by sending information request forms. Unless specifically stated otherwise, it will be considered necessary to complete all the data required in the forms that are indicated as mandatory fields. The user must fill out the forms with true, accurate, complete and updated information, responding to the damages that may be caused by the completion of the forms with false, incomplete or outdated information.
In this way, the user is informed and gives his consent to the incorporation of their data to the existing automated files in the company and to the automated processing thereof for the purposes of the requests made by the browser through the application form of information, which is the only point of entry of personal information.
CBD.CAT has adopted the security levels of protection of personal data required by current legislation on protection of personal data, installing and implementing the necessary technical and organizational measures to prevent loss, misuse, alteration, unauthorized access and other possible risks. Likewise, it undertakes to comply with its duty of secrecy of personal data and its duty to keep them and will take all necessary measures to prevent alteration, loss, treatment or unauthorized access, taking into account at all times the state of the technology.
In relation to the data sent by the user, he may at any time exercise his rights of access, rectification, cancellation and, where appropriate, opposition in accordance with the provisions of the LOPD and other regulations applicable to that effect, by contacting CBD. CAT by email to firstname.lastname@example.org, in writing to CBD.CAT, Passatge Mimoses 32 -08394 Sant Vicenç de Montalt (Barcelona, Spain), always stating the identity of the user.
Use of the data provided
CBD.CAT uses the information provided during the registration process, promotions or registration files to conduct internal studies on the demographic data, interests and behavior of our users. The information is used to understand them and serve them better. This study is collected and analyzed together.
Who collects the information
When you are in the web CBD.CAT we ask you for personal information, you will share the information only with CBD.CAT.
With whom CBD.CAT shares my data
CBD.CAT will not disclose personal data to any third party, unless there is one of the cases in which this disclosure is permitted by current legislation. Likewise, you acknowledge that we use your profile information when it may be useful to identify, locate or take legal action against those who infringe CBD.CAT’s service conditions or cause damage or interfere (intentionally or not) with CBD CAT’s rights. CBD.CAT or its properties, other users of CBD.CAT or any other that may be harmed by these activities or when it is lawful for legal, administrative or other reasons.